Beyond the job post: How to Elevate Your Hiring Process with Empathy

Pete Budworth • October 29, 2024

There are lots of great candidates on the market right now—great news if you’ve got urgent hiring needs!

While it might mean you’re opting to run the recruitment process yourself, here are some tips to help protect your brand and support those out there in the trenches, working hard to get back in the game.

 

We all know how tough it is for candidates right now, so it’s more important than ever to uphold ethical practices and give every candidate a positive experience, even if they’re not the right fit for your role. 

 

Hopefully, by reading this, you're joining me on a journey to make a real difference in the way we approach recruitment.

 

Be Prepared and Aligned from the Start

This one might seem obvious but before starting the interview process, make sure all the hiring managers and interviewers are aligned. Be clear on what you’re looking for in a candidate, how many interview rounds there will be, whether there’s a task, and who will handle what questions.

 

When everyone’s on the same page, not only do you create a smoother experience for candidates, but you also speed up the process, increasing your chances of finding the right person quickly minimising disruption to your project deadlines and over stretched team. Plus, it sends a clear message to candidates that - you value their time and respect their effort. For help on the interview itself you can read our tips on how to deliver a great interview experience.

 

Set Expectations with Candidates

Now that you’ve set internal expectations, it’s time to share them with candidates! It’s much easier for candidates to put their best foot forward when they know what to expect. A great interviewer considers the candidate’s circumstances—some may be feeling pressure from unemployment, others might be neurodivergent or anxious. Let’s not forget about the mass redundancies over the last 18 months!

 

When you give candidates the tools to prepare, they can focus on showcasing their true skills instead of worrying about surprises. This levels the playing field and helps ensure you’re finding the best fit for the role, not just the best performer on interview day.

 

Show Empathy and Understanding

The job market is tough right now – I’m hear the term “wild west” all too often lately! Many candidates have been out of work for a while, through no fault of their own. A little empathy goes a long way.

 

As the old adage goes – treat people the way you’d want to be treated. Ask about gaps in employment, but do it with curiosity, not judgment. Creating a safe space for candidates to share their story shows that your organisation values people, not just their resumes. After all, we’re all human.

 

Be Transparent

Transparency builds trust. Be upfront about what candidates can expect—not just from the recruitment process but from the role itself. Share the positives and the challenges. Being vulnerable will gain respect and helps candidates make informed decisions. It’s better to have someone opt out early than to hire someone who leaves after a few months because the role wasn’t what they expected.

 

Feedback is Key

This is probably one of the most talked-about (and frustrating) aspects of today’s job market. LinkedIn is full of posts from candidates who’ve been ghosted after interviews. My advice? Even if you don’t have a decision yet, let candidates know where they stand. 

 

Ghosting can leave a lasting negative impression—not just on the candidate but on your employer brand too. Providing even a small amount of constructive feedback can make a big difference. It doesn’t have to be lengthy; a positive note and a key reason why they weren’t selected can help candidates improve for next time and appreciate the process.

 

And if you’ve forgotten to get back to someone (because, let’s be honest, we all get overwhelmed sometimes), own it. A simple, sincere apology goes a long way in closing the loop. What matters most is showing respect for their time and effort, even after the fact.

 

Help Where You Can

If a candidate isn’t the right fit, consider how you can help beyond a simple "no." If they impressed you, is there someone in your network who might be interested in their skillset? Could you make an introduction?

 

A Simple Thank You Goes a Long Way

Candidates are juggling jobs, rearranging childcare, and coming up with creative excuses to take time off for interviews (I’ve heard Michael’s had a lot of white goods delivered this week!). Whether they advance or not, they’ve invested time in your company, and a simple thank-you can leave a lasting positive impression.

 

Check In: Are You OK?

"Are You OK?" Day is a great reminder to check in on people’s mental health, but it shouldn’t just be once a year. With the pressures of today’s economy, many candidates are experiencing heightened stress. Acknowledging the strain of job searching or offering flexible interview timings can go a long way toward reducing stress. I love when clients share tips for managing interview anxiety—it's a small thing that makes a big difference.

 

Reflect on the Process

After each hire, take time to reflect on what worked and what didn’t. Did candidates get enough information upfront? Were timelines manageable, and was communication prompt? Asking for candidate feedback can be a great way to improve your process over time. This can even be a step you introduce during your onboarding process - here is some advice on how to successfully onboard your new hires.

 


Being open to evolving is a core part of being a responsible and ethical employer. Building an empathetic hiring process doesn’t just benefit candidates—it strengthens your brand and helps you secure top talent. If you're ready to elevate your recruitment approach, reach out to one of our talent partners at iknowho for a chat.


By Brianna P June 24, 2026
As EOFY approaches and budgets come under the microscope, the conversation in Australian agencies and marketing boardrooms are changing. For many, the challenge is no longer simply digital transformation or AI adoption. The focus has shifted to building marketing teams that can drive commercial growth in a more complex and increasingly AI-enabled market. At iknowho , our conversations with senior marketing talent, CMOs, and business leaders across Australia point to a clear shift in both employer expectations and candidate priorities. The marketers in demand in today’s market are commercially fluent, strategically agile, and able to apply technology in ways that genuinely impact business performance. As specialist recruiters with deep marketing industry experience, we are seeing the organisations attracting the strongest talent take a far more strategic approach to workforce planning heading into FY27. The following data aims to provide a snapshot of the conversations we are having with top talent and hiring managers, highlighting the notable trends we are seeing impacting the marketing recruitment industry. In this article we cover the most in demand roles of 2026, the most successful hybrid working strategy (according to the data), how AI literacy is being benchmarked and measured, what a holistic benefits package should compromise of, and finally the marketing and digital skills we see emerging as must haves. Let’s dive in! The Shift from AI Adoption to Commercial Application The AI conversation has matured quickly. In 2024, businesses were focused on experimentation and adoption. In 2026, the focus is far more practical: how AI provides measurable outcomes in efficiency, decision making, customer engagement, and commercial success. Recent Gartner research found CMOs are now allocating an average of 15.3% of marketing budgets toward AI initiatives, yet only 30% believe their organisations are truly ready to scale those capabilities effectively. Gartner 2026 CMO Spend Survey The gap between investment and operational readiness is becoming one of the defining workforce challenges facing marketing leaders heading into FY27. Increasingly, businesses are looking for marketers who can operate confidently across both digital, brand and commercial conversations. What Top Talent Is Looking for in A Job Offer Salary remains important, however it is no longer the sole differentiator for senior candidates. The strongest talent is increasingly assessing organisations holistically, evaluating leadership quality, flexibility, culture, development opportunities, and long-term business direction. Key themes emerging across the market include: Equity & Long-Term Incentives Given the demand for growth marketing specialists, equity participation continues to play a significant role in attracting senior talent. Wellbeing & Sustainable Performance Mental wellbeing support is increasingly viewed as part of core workplace infrastructure rather than an employee perk. Candidates are paying close attention to leadership style, workload sustainability, and psychologically safe environments. Purpose & ESG Alignment There is also growing interest in organisations where ESG commitments are reflected operationally rather than positioned purely as brand messaging. The businesses attracting the strongest candidates are typically those with clear leadership, strong internal culture, and a compelling long-term growth narrative. The Era of “Purposeful Presence” The hybrid debate has largely settled. The focus has now shifted to how organisations create flexibility while maintaining culture, collaboration, and accountability. Across marketing, communications, and technology functions, hybrid work remains the dominant preference, with most professionals favouring some variation of a flexible working model. The “3/2” structure continues to be one of the most preferred formats. Recent Australian workforce research continues to show that approximately 70–80% of professionals favour hybrid working arrangements, while businesses embracing structured hybrid models are reporting stronger engagement and reduced burnout. At the same time, many organisations are moving away from rigid office mandates and toward more intentional workplace structures including collaboration-focused office days, team planning sessions, and greater autonomy around how work is delivered. At iknowho, we describe this shift as Purposeful Presence: creating environments where teams come together with clear intent, rather than attendance for attendance’s sake. Importantly, candidates are increasingly evaluating not just flexibility itself, but the quality of leadership and communication surrounding it. Businesses that approach hybrid strategy reactively are finding it increasingly difficult to retain high-performing talent. Retention Through Learning & Development Retention is becoming more closely tied to development opportunities, particularly as AI and automation continue reshaping the industry. Marketing professionals are actively looking for employers investing in practical capability building across areas such as: AI and marketing automation CRM and lifecycle strategy Data analytics and storytelling Commercial and financial capability Customer growth and retention Short-form learning and practical micro-credentials are becoming increasingly common as businesses look to upskill teams quickly and effectively. The organisations retaining top performers are typically those treating capability development as a long-term business investment rather than a short-term training initiative. The Roles Seeing the Strongest Demand Hiring demand remains strongest for positions operating across marketing, product, customer experience, and automation. The most active areas include: Product Marketing Manager Marketing Automation Manager CRM & Loyalty Specialist Marketing Analyst These roles reflect the broader shift toward measurable performance, retention, and commercially accountable marketing functions. We are also seeing increasing demand for marketers who can operate cross-functionally and influence beyond traditional marketing silos. The Skills Defining the Next Generation of Marketers While technical capability remains important, the market is increasingly rewarding marketers who combine commercial understanding with strategic thinking and human insight. Importantly, the current challenge for many organisations is no longer AI adoption itself, but the internal capability required to operationalise it effectively. Gartner’s latest CMO Spend Survey found that while becoming an AI leader remains a priority for most marketing leaders, only 30% report mature AI readiness capabilities within their organisations. Gartner 2026 CMO Spend Survey The strongest candidates are demonstrating capability across: AI strategy and implementation Data interpretation and decision making Commercial and financial literacy Customer growth and retention strategy Cross-functional communication and influence Increasingly, the marketers creating the greatest impact are those able to combine technology with commercial thinking, leadership capability, and customer understanding. Marketing Leadership Is Also Shifting Movement across senior marketing leadership roles has remained active throughout 2025 and into 2026, particularly across consumer, retail, financial services, and telecommunications sectors. According to Gartner 2026 CMO Spend Survey Marketing budgets remain effectively flat, rising only slightly to 7.8% of company revenue in 2026 from 7.7% in 2025. As businesses operate under increased budget scrutiny, the remit of the modern CMO continues to expand well beyond traditional brand leadership into customer experience, growth strategy, digital transformation, data, and AI integration. As a result, businesses are increasingly seeking marketing leaders who combine commercial capability with cross-functional influence, operational agility, and strategic leadership. In our experience, the organisations securing the strongest leadership talent are those able to articulate not only role scope, but also business vision, growth trajectory, leadership alignment, and cultural maturity. Conclusion EOFY 2026 presents an opportunity for organisations to reassess not only budgets, but capability, culture, leadership, and long-term workforce strategy. The businesses best positioned for FY27 growth are likely to be those investing in:  Commercial marketing capability Strategic AI integration Leadership and retention Flexible, high-performance cultures Ongoing learning and development At iknowho , we work closely with Australia’s leading marketing professionals and employers to understand the workforce trends shaping the next phase of growth. As specialist recruiters with lived marketing industry experience, we believe the role of recruitment has evolved beyond talent acquisition alone. Increasingly, businesses are seeking industry partners who can provide market insight, workforce strategy, leadership advisory, and access to high-performing talent before it reaches the broader market. The organisations that attract and retain the strongest marketing talent over the next 12 months will not simply be hiring faster they will be planning smarter.
By Brianna P June 24, 2026
If you're hiring marketing talent right now or considering your next career move the market can feel contradictory. On one hand, there are fewer marketing roles being advertised than there were during the hiring frenzy of 2022. On the other, employers continue to tell us they're struggling to find the right people. So, what's really happening? Looking at the latest SEEK and LinkedIn data, alongside what we're seeing every day across Australia's marketing, digital and communications landscape, the answer is surprisingly positive: the market isn't contracting, it's recalibrating. We've moved well beyond the hiring peak of May 2022, when marketing job volumes surged by 28.6%. Compared to those unprecedented levels, today's market can feel quieter. However, the reality is that marketing hiring has settled into a more sustainable and deliberate rhythm. SEEK's latest data shows marketing job advertisements softened by 1.7% month-on-month. While any decline can sound concerning in isolation, context matters. Compared to sectors experiencing much steeper contractions, marketing continues to demonstrate resilience and remains one of the more stable professional hiring markets. Why Hiring Still Feels Hard Perhaps the most interesting insight is that while job volumes have moderated, hiring hasn't necessarily become easier. According to LinkedIn's latest research, 66% of recruitment and talent professionals say it has become harder to secure high-quality talent over the past 12 months. Because organisations are no longer hiring for narrow specialisations. They're looking for marketers who can blend creativity with commercial acumen, understand customer behaviour, leverage data effectively and demonstrate measurable business impact. "The brief has become broader, and the expectations higher" At the same time, the candidate experience has changed. With AI-powered tools helping professionals optimise resumes and applications, many candidates appear increasingly similar on paper. The challenge for hiring managers isn't attracting applications it's identifying the people behind them. AI Is Raising The Bar It's impossible to discuss the future of marketing talent without discussing AI. Recent research from Anthropic found that Market Research Analysts and Marketing Specialists rank among the occupations most exposed to AI, with approximately 64% of tasks showing potential for AI augmentation. Activities such as preparing reports, visualising data and translating findings into written summaries are increasingly being supported by AI tools. "Exposure doesn't equal replacement" What we're seeing is AI automating tasks rather than eliminating roles. The technology is helping marketers work faster and more efficiently, while increasing the value of skills that remain uniquely human—strategic thinking, creativity, stakeholder management and commercial judgement. The marketers who will thrive won't be those competing with AI, but those who know how to use it effectively. The best marketers will use AI as a tool, not a crutch. Where We Continue to See Investment Despite economic pressures, several areas of marketing continue to attract significant investment. Growth Marketing The focus has moved beyond channel execution. Businesses are investing in marketers who can connect acquisition, retention and revenue growth, taking a full-funnel view of customer engagement and business performance. Social Media, Content and Creator Partnerships As audiences increasingly value authenticity and connection, brands are continuing to invest in specialists who understand community building, creator ecosystems and platform-first storytelling. While AI can generate content at scale, businesses are increasingly recognising that genuine audience engagement still requires a human touch. As a result, we continue to see strong demand for marketers who can build communities, shape brand narratives and create content that resonates. CRM and Customer Lifecycle Marketing As privacy regulations evolve and third-party data becomes less reliable, first-party customer relationships have become increasingly valuable. CRM specialists remain among the most sought-after marketers, helping businesses drive retention, loyalty and customer lifetime value. Skills Are Becoming More Important Than Titles One of the strongest themes emerging from LinkedIn's 2026 workforce research is the shift towards skills-first hiring. As AI reshapes tasks across many professions, organisations are placing less emphasis on rigid career pathways and traditional job titles, and greater value on adaptability, learning agility and transferable capability. For marketers, this presents a significant opportunity. The professionals standing out in today's market aren't necessarily those with the most linear careers. They're the ones who can demonstrate impact, commercial thinking and the ability to evolve alongside changing customer expectations and emerging technologies. Looking Ahead  The marketing talent market isn't experiencing a downturn as much as a reset. Hiring is more deliberate. Expectations are higher. The skills that organisations value are evolving. But the fundamentals remain strong. For employers, success will come from looking beyond keywords and resumes to identify the capabilities and behaviours that drive performance. For candidates, it's about clearly articulating outcomes, impact and the unique value they bring. Because while technology continues to change how we hire, great careers and great teams are still built by people. Perhaps that's why the most successful hiring decisions still come down to people. In a market increasingly shaped by technology, understanding the person behind the resume may be more important than ever.
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