From Advertising Agencies to Recruitment Agency

Helen Evans • April 29, 2019

Almost a year has flown by since Lead Consultant Sheryn Small joined the iknowho team from a successful career in Adland. So, we thought now was a good time to sit down and take a moment to reflect on her transition over to agency recruitment.


Sheryn, can you tell us a little about your background starting out in agency land?

After gaining a Bachelor of Communications in Advertising and Marketing I worked for a couple of small agencies until my first big break with Whybin Lawrence TBWA. Here I was lucky enough to work on the Nissan Automotive account. This seemed to set the tone for the rest of my career in Adland, as I ended up working on a lot of car accounts! Following this, I went to Foster Nunn Loveder where I spent 3 years working on Volkswagen and Sony which was probably the highlight of my agency career. 

I then spent 6 years in London - 3 years at an Omnicom agency called Maher Bird & Associates, and then 3 years with a German agency called Scholz & Friends. I worked on a variety of sectors from automotive (Mercedes-Benz), music (MVC), retail (Tchibo) and FMCG (MasterFoods). I had an amazing time over there and was actually considering leaving the industry on my return to Sydney, as to be honest, I was a little burnt out. However, the pull was too strong and I continued working in advertising at a great boutique agency, working on Fiat (Cars again!) amongst other accounts. 

 

At what point did you transition into Talent at Havas and what was the motivation to do so?

After the birth of my first child, Toby, I went back to DDB for a year. As much as I loved that year, it was tough juggling motherhood and a GAD role. So after the birth of my second child Layla, I took a contract role at what was Euro RSCG back then. It was actually a little by chance, as the Talent Manager left the business. She asked me in the interview what I was looking to do for the next 5-10 years, and I joked about taking her role. Well, about 3 or 4 weeks later she offered it to me! A little serendipitous; a case of being in the right place at the right time. 

A talent role was always in the back of my mind as I’m such a people person. I always enjoyed the process of recruitment during my time in Account Management; I enjoy the psychology of people, so talent was always on the radar as something to consider. 

 

What were the differences between working as a senior suit VS internal talent?

To be perfectly honest, when I went into my first internal talent role I thought the grass would be greener; I thought perhaps it wouldn’t be as stressful as being a suit. In hindsight, I can see both sides come with different challenges.

When you’re a suit the challenge is around delivering great work on time and to budget. You’re dealing with multiple departments, and juggling 1000 balls in the air. In talent, you’re still juggling and problem-solving but you replace being involved with creativity with being much more involved with the people and agency brand. It’s about building up an amazing culture in the agency to attract great talent to join the team. There is stress involved, as for example, any missing resource can increase pressure on the team as a whole. If that pressure gets too great, you may end up having more roles to replace! Equally, you need to find the right people, so it can be a real balancing act.

 I think what I enjoyed a lot more in my internal talent roles was the exposure to the leadership team. Particularly once I was promoted to Chief Talent Officer I enjoyed being such an instrumental part of building an agency; coming up with initiatives to make the agency better and attract better talent. I absolutely loved that, and that’s something I would not have got from being a suit. 

 

What was the reason for wanting to move to external recruitment and why iknowho?

I think for me, I had been in agencies my entire career and I felt I wanted to step outside of an agency environment. I felt like it was time to do something different and improve my work-life balance. 

The reason for choosing iknowho was an easy one - I have known and worked with the iknowho business since returning from London. I actually met Dene before she started iknowho, and we stayed in contact once she started building the business up. iknowho actually placed me at DDB, so I was originally a candidate. Once I took on internal talent role at Havas I became a client of iknowho, and then, when I heard there was an opportunity to join the team I thought I’d love to go and work for iknowho. 

The brand has a very similar set of values to me; valuing honesty and transparency in dealing with people - something I find really important. They were also one of my favourite recruiters I worked within internal talent, so it just made sense!

 

How have you found the transition from internal talent to agency recruitment?

I think there's a lot of similarities, but there have also been new areas to learn about and educate myself on. I’ve really enjoyed broadening my knowledge of the agency landscape in Sydney. There are a lot of niche agencies creating great work which prior to working at iknowho, I wasn’t overly familiar with. Transitioning into a role which also covers client-side marketing roles has provided me with some great learning opportunities and a fresh perspective too. 

Other differences between internal and agency recruitment which I’m appreciating are being able to focus more of my attention on my candidates' needs by leaving the HR element of my last role behind, having the opportunity to work autonomously - I’ve been surprised at the real satisfaction that comes from this! Another positive adjustment has been working in a small boutique environment, building deeper relationships with my colleagues. 

Importantly for me, the biggest and most positive shift has come from being able to create more time for myself and my family. I now have much greater flexibility in terms of hours and working from home, which has really helped me improve my work-life balance.

 

If you could give advice to people wanting to move into a talent role what would it be?

To utilise the connections you have already built during your career so far. Changing your career path is never simple, it takes a lot of dedication, will and patience. Be persistent. I’m a firm believer that if you want something badly enough you can make it happen. 

 

If you're looking to transition into a new role, contact SherynBrianna or Kahli today for a confidential chat about the opportunities available. Alternatively, you can view our live jobs here

By Brianna P June 24, 2026
As EOFY approaches and budgets come under the microscope, the conversation in Australian agencies and marketing boardrooms are changing. For many, the challenge is no longer simply digital transformation or AI adoption. The focus has shifted to building marketing teams that can drive commercial growth in a more complex and increasingly AI-enabled market. At iknowho , our conversations with senior marketing talent, CMOs, and business leaders across Australia point to a clear shift in both employer expectations and candidate priorities. The marketers in demand in today’s market are commercially fluent, strategically agile, and able to apply technology in ways that genuinely impact business performance. As specialist recruiters with deep marketing industry experience, we are seeing the organisations attracting the strongest talent take a far more strategic approach to workforce planning heading into FY27. The following data aims to provide a snapshot of the conversations we are having with top talent and hiring managers, highlighting the notable trends we are seeing impacting the marketing recruitment industry. In this article we cover the most in demand roles of 2026, the most successful hybrid working strategy (according to the data), how AI literacy is being benchmarked and measured, what a holistic benefits package should compromise of, and finally the marketing and digital skills we see emerging as must haves. Let’s dive in! The Shift from AI Adoption to Commercial Application The AI conversation has matured quickly. In 2024, businesses were focused on experimentation and adoption. In 2026, the focus is far more practical: how AI provides measurable outcomes in efficiency, decision making, customer engagement, and commercial success. Recent Gartner research found CMOs are now allocating an average of 15.3% of marketing budgets toward AI initiatives, yet only 30% believe their organisations are truly ready to scale those capabilities effectively. Gartner 2026 CMO Spend Survey The gap between investment and operational readiness is becoming one of the defining workforce challenges facing marketing leaders heading into FY27. Increasingly, businesses are looking for marketers who can operate confidently across both digital, brand and commercial conversations. What Top Talent Is Looking for in A Job Offer Salary remains important, however it is no longer the sole differentiator for senior candidates. The strongest talent is increasingly assessing organisations holistically, evaluating leadership quality, flexibility, culture, development opportunities, and long-term business direction. Key themes emerging across the market include: Equity & Long-Term Incentives Given the demand for growth marketing specialists, equity participation continues to play a significant role in attracting senior talent. Wellbeing & Sustainable Performance Mental wellbeing support is increasingly viewed as part of core workplace infrastructure rather than an employee perk. Candidates are paying close attention to leadership style, workload sustainability, and psychologically safe environments. Purpose & ESG Alignment There is also growing interest in organisations where ESG commitments are reflected operationally rather than positioned purely as brand messaging. The businesses attracting the strongest candidates are typically those with clear leadership, strong internal culture, and a compelling long-term growth narrative. The Era of “Purposeful Presence” The hybrid debate has largely settled. The focus has now shifted to how organisations create flexibility while maintaining culture, collaboration, and accountability. Across marketing, communications, and technology functions, hybrid work remains the dominant preference, with most professionals favouring some variation of a flexible working model. The “3/2” structure continues to be one of the most preferred formats. Recent Australian workforce research continues to show that approximately 70–80% of professionals favour hybrid working arrangements, while businesses embracing structured hybrid models are reporting stronger engagement and reduced burnout. At the same time, many organisations are moving away from rigid office mandates and toward more intentional workplace structures including collaboration-focused office days, team planning sessions, and greater autonomy around how work is delivered. At iknowho, we describe this shift as Purposeful Presence: creating environments where teams come together with clear intent, rather than attendance for attendance’s sake. Importantly, candidates are increasingly evaluating not just flexibility itself, but the quality of leadership and communication surrounding it. Businesses that approach hybrid strategy reactively are finding it increasingly difficult to retain high-performing talent. Retention Through Learning & Development Retention is becoming more closely tied to development opportunities, particularly as AI and automation continue reshaping the industry. Marketing professionals are actively looking for employers investing in practical capability building across areas such as: AI and marketing automation CRM and lifecycle strategy Data analytics and storytelling Commercial and financial capability Customer growth and retention Short-form learning and practical micro-credentials are becoming increasingly common as businesses look to upskill teams quickly and effectively. The organisations retaining top performers are typically those treating capability development as a long-term business investment rather than a short-term training initiative. The Roles Seeing the Strongest Demand Hiring demand remains strongest for positions operating across marketing, product, customer experience, and automation. The most active areas include: Product Marketing Manager Marketing Automation Manager CRM & Loyalty Specialist Marketing Analyst These roles reflect the broader shift toward measurable performance, retention, and commercially accountable marketing functions. We are also seeing increasing demand for marketers who can operate cross-functionally and influence beyond traditional marketing silos. The Skills Defining the Next Generation of Marketers While technical capability remains important, the market is increasingly rewarding marketers who combine commercial understanding with strategic thinking and human insight. Importantly, the current challenge for many organisations is no longer AI adoption itself, but the internal capability required to operationalise it effectively. Gartner’s latest CMO Spend Survey found that while becoming an AI leader remains a priority for most marketing leaders, only 30% report mature AI readiness capabilities within their organisations. Gartner 2026 CMO Spend Survey The strongest candidates are demonstrating capability across: AI strategy and implementation Data interpretation and decision making Commercial and financial literacy Customer growth and retention strategy Cross-functional communication and influence Increasingly, the marketers creating the greatest impact are those able to combine technology with commercial thinking, leadership capability, and customer understanding. Marketing Leadership Is Also Shifting Movement across senior marketing leadership roles has remained active throughout 2025 and into 2026, particularly across consumer, retail, financial services, and telecommunications sectors. According to Gartner 2026 CMO Spend Survey Marketing budgets remain effectively flat, rising only slightly to 7.8% of company revenue in 2026 from 7.7% in 2025. As businesses operate under increased budget scrutiny, the remit of the modern CMO continues to expand well beyond traditional brand leadership into customer experience, growth strategy, digital transformation, data, and AI integration. As a result, businesses are increasingly seeking marketing leaders who combine commercial capability with cross-functional influence, operational agility, and strategic leadership. In our experience, the organisations securing the strongest leadership talent are those able to articulate not only role scope, but also business vision, growth trajectory, leadership alignment, and cultural maturity. Conclusion EOFY 2026 presents an opportunity for organisations to reassess not only budgets, but capability, culture, leadership, and long-term workforce strategy. The businesses best positioned for FY27 growth are likely to be those investing in:  Commercial marketing capability Strategic AI integration Leadership and retention Flexible, high-performance cultures Ongoing learning and development At iknowho , we work closely with Australia’s leading marketing professionals and employers to understand the workforce trends shaping the next phase of growth. As specialist recruiters with lived marketing industry experience, we believe the role of recruitment has evolved beyond talent acquisition alone. Increasingly, businesses are seeking industry partners who can provide market insight, workforce strategy, leadership advisory, and access to high-performing talent before it reaches the broader market. The organisations that attract and retain the strongest marketing talent over the next 12 months will not simply be hiring faster they will be planning smarter.
By Brianna P June 24, 2026
If you're hiring marketing talent right now or considering your next career move the market can feel contradictory. On one hand, there are fewer marketing roles being advertised than there were during the hiring frenzy of 2022. On the other, employers continue to tell us they're struggling to find the right people. So, what's really happening? Looking at the latest SEEK and LinkedIn data, alongside what we're seeing every day across Australia's marketing, digital and communications landscape, the answer is surprisingly positive: the market isn't contracting, it's recalibrating. We've moved well beyond the hiring peak of May 2022, when marketing job volumes surged by 28.6%. Compared to those unprecedented levels, today's market can feel quieter. However, the reality is that marketing hiring has settled into a more sustainable and deliberate rhythm. SEEK's latest data shows marketing job advertisements softened by 1.7% month-on-month. While any decline can sound concerning in isolation, context matters. Compared to sectors experiencing much steeper contractions, marketing continues to demonstrate resilience and remains one of the more stable professional hiring markets. Why Hiring Still Feels Hard Perhaps the most interesting insight is that while job volumes have moderated, hiring hasn't necessarily become easier. According to LinkedIn's latest research, 66% of recruitment and talent professionals say it has become harder to secure high-quality talent over the past 12 months. Because organisations are no longer hiring for narrow specialisations. They're looking for marketers who can blend creativity with commercial acumen, understand customer behaviour, leverage data effectively and demonstrate measurable business impact. "The brief has become broader, and the expectations higher" At the same time, the candidate experience has changed. With AI-powered tools helping professionals optimise resumes and applications, many candidates appear increasingly similar on paper. The challenge for hiring managers isn't attracting applications it's identifying the people behind them. AI Is Raising The Bar It's impossible to discuss the future of marketing talent without discussing AI. Recent research from Anthropic found that Market Research Analysts and Marketing Specialists rank among the occupations most exposed to AI, with approximately 64% of tasks showing potential for AI augmentation. Activities such as preparing reports, visualising data and translating findings into written summaries are increasingly being supported by AI tools. "Exposure doesn't equal replacement" What we're seeing is AI automating tasks rather than eliminating roles. The technology is helping marketers work faster and more efficiently, while increasing the value of skills that remain uniquely human—strategic thinking, creativity, stakeholder management and commercial judgement. The marketers who will thrive won't be those competing with AI, but those who know how to use it effectively. The best marketers will use AI as a tool, not a crutch. Where We Continue to See Investment Despite economic pressures, several areas of marketing continue to attract significant investment. Growth Marketing The focus has moved beyond channel execution. Businesses are investing in marketers who can connect acquisition, retention and revenue growth, taking a full-funnel view of customer engagement and business performance. Social Media, Content and Creator Partnerships As audiences increasingly value authenticity and connection, brands are continuing to invest in specialists who understand community building, creator ecosystems and platform-first storytelling. While AI can generate content at scale, businesses are increasingly recognising that genuine audience engagement still requires a human touch. As a result, we continue to see strong demand for marketers who can build communities, shape brand narratives and create content that resonates. CRM and Customer Lifecycle Marketing As privacy regulations evolve and third-party data becomes less reliable, first-party customer relationships have become increasingly valuable. CRM specialists remain among the most sought-after marketers, helping businesses drive retention, loyalty and customer lifetime value. Skills Are Becoming More Important Than Titles One of the strongest themes emerging from LinkedIn's 2026 workforce research is the shift towards skills-first hiring. As AI reshapes tasks across many professions, organisations are placing less emphasis on rigid career pathways and traditional job titles, and greater value on adaptability, learning agility and transferable capability. For marketers, this presents a significant opportunity. The professionals standing out in today's market aren't necessarily those with the most linear careers. They're the ones who can demonstrate impact, commercial thinking and the ability to evolve alongside changing customer expectations and emerging technologies. Looking Ahead  The marketing talent market isn't experiencing a downturn as much as a reset. Hiring is more deliberate. Expectations are higher. The skills that organisations value are evolving. But the fundamentals remain strong. For employers, success will come from looking beyond keywords and resumes to identify the capabilities and behaviours that drive performance. For candidates, it's about clearly articulating outcomes, impact and the unique value they bring. Because while technology continues to change how we hire, great careers and great teams are still built by people. Perhaps that's why the most successful hiring decisions still come down to people. In a market increasingly shaped by technology, understanding the person behind the resume may be more important than ever.
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