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Sheryn Small

Contact email:

sheryn@iknowho.com.au

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Account Director | Experiential Agency | 100-130k inc

Ready to lead big‑impact brand experiences and shape work that people actually talk about? We’re looking for an Account Director who thrives at the intersection of creativity, strategy and flawless delivery.
In this senior role, you’ll own a portfolio of high‑profile clients, drive growth, and champion work that hits the mark every time. You’ll guide a talented team, inspire bold thinking, and steer complex experiential projects from spark to spectacular.

What You’ll Do
  • Lead Client Partnerships — Build strong, trusted relationships across your client portfolio. Become their go‑to for creative problem‑solving and strategic direction.
  • Drive Creative Strategy — Shape the strategic thinking behind immersive brand experiences, collaborating closely with creative strategist and internal teams.
  • Champion Big Ideas — Lead ideation, push innovation, and turn insights into compelling experiential concepts that move audiences.
  • Own Presentations & Pitches — Confidently present creative work, lead pitches, and bring new business opportunities to life.
  • Oversee Production & Delivery — Guide custom builds, installations, activations and large‑scale events from concept to bump‑out. Partner with production, fabrication, technical  and logistics to ensure seamless execution.
  • Run Projects End‑to‑End — Manage timelines, budgets and resources across multiple complex projects, ensuring everything lands on time and on point.
  • Lead & Mentor Your Team — Support, coach and inspire account service talent, fostering collaboration, growth and high performance.
  • Manage Risk & Compliance — Ensure all work meets safety, compliance and WH&S requirements.
  • Drive Commercial Success — Own budgets, negotiate with suppliers, and maximise profitability across your accounts.
  • Grow Business — Spot new opportunities, upsell services, and lead strategic new business pitches.
What You Bring
  • 6+ years in a creative, experiential or integrated agency.
  • Proven success delivering standout experiential campaigns, activations and live events.
  • Strong understanding of production, fabrication, logistics and technical delivery.
  • Experience leading large‑scale builds and complex onsite operations.
  • Sharp strategic thinking paired with a creative mindset.
  • Excellent communication, presentation and negotiation skills.
  • A calm, solutions‑focused approach in high‑pressure environments.
  • Strong commercial acumen — budgeting, forecasting, scoping and profitability.
  • Leadership that inspires, mentors and elevates teams.
  • A passion for pushing creative boundaries and crafting unforgettable brand experiences.
Why You’ll Love It

You’ll lead work that’s bold, immersive and culturally relevant. You’ll shape ideas that become real‑world experiences. And you’ll do it with a team that values creativity, collaboration and ambition.
  
Excited? Want to know more?  Apply today!

Sheryn Small | Lead Consultant | iknowho.com.au
 


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