Spotlight on… Martin Walters, Marketing Director at TOMRA Collection Solutions

Brooke Cashman • May 28, 2021

We sat down with Martin Walters, Marketing Director at TOMRA Collection Solutions, to find out about TOMRA’s Reverse Vending Machine technology and what it’s like working at a purpose-driven company that has truly changed the way we look at recycling.

Since the introduction of the NSW Government scheme in NSW in December 2017, and their role in the Network Operator JV TOMRA Cleanaway, TOMRA has now expanded its operations into QLD, NT and WA. They also introduced Australia’s first recycling app – the myTOMRA app - to make the process even quicker and easier for customers to recycle their cans and bottles.

Martin shares with us some of the huge successes of Australia’s Container Deposit Schemes and their Reverse Vending Machines that form the backbone of the schemes in NSW, QLD, WA and NT, one of their standout marketing campaigns (which raised over $500,000!), his proudest moments working at TOMRA, and some of his tips for marketers just starting out in the industry. You’ll also find out some of the exciting things we can expect from TOMRA in 2021 and beyond.


Congratulations on the success of TOMRA and the technology provided for the ‘Return and Earn’ Reverse Vending Machines – what are some cool facts we may not know about the scheme?

We’ve had over 5.4 billion containers returned through Return and Earn in NSW since the scheme started three years ago in December 2017. That’s the equivalent of around 5-6 million containers being returned to the central Cleanaway container processing facility for NSW at Eastern Creek EVERY DAY, 363 days a year (we close two days a year - on Christmas Day and Good Friday). And virtually every one of those bottles and cans will get recycled, most of them back into bottles and cans again!

From a TOMRA Global perspective - the fact that 75% of the world’s French fries are sorted, peeled and processed by TOMRA – through our TOMRA Food Sorting division!


Do you feel the Australian consumer has become more environmentally aware?

It’s hard to find figures to physically quantify it – but yes, I definitely think they have – and much more aware that what we do with our waste really matters. It’s not good enough anymore to just put it into the general waste bin – or worse still, drop litter that finds its way into our rivers, streets and oceans. As Tim Silverwood from Take 3 for the Sea says – the Ocean is downhill from everywhere! And we’ve seen this change reflected in the way people have embraced the container deposit schemes in all of the states we now operate in – NSW, QLD, WA and NT. 

There is an increasing realisation that due to low contamination rates, containers returned through container deposit schemes like Return and Earn and Containers for Change provide the best possible chance of containers returned through a container deposit scheme getting recycled back into bottles and cans again in a Closed Loop. Think of it as buying the drink and borrowing the container!


Has COVID19 had much of an impact on the program in NSW? 

Initially, we saw people hold back and hold on to their containers as they adjusted to the restrictions on movement however as restrictions eased, we saw people return regularly once again. Our agility as an organisation in introducing all the necessary social distancing steps as well as the introduction of “touch-free recycling” also gave people the confidence to continue recycling through the schemes while continuing to adhere to social distancing and other government guidelines.

The other reason why COVID has not impacted us too much, and in some cases even increased recycling rates, is that when times are tough, people need every dollar they can get. So, the desire to recycle their containers through one of our Reverse Vending Machines across Australia increases.


December 2020 saw a new monthly record for NSW with 195 Million containers returned… what’s the new monthly goal?

We currently see two out of every three containers supplied in NSW redeemed through the scheme which is a fantastic and encouraging result. But we’re always looking for new ways to encourage people to recycle through Return and Earn in NSW, Containers for Change in WA and QLD and Container Deposit Scheme in NT. As more and more people recognise the positive environmental outcomes that container deposit schemes bring, we anticipate that records will continue to be broken in the future – especially during the peak summer period.


Is it true TOMRA are looking to have these in schools to help educate the next generation?

At this stage, there are no plans to physically locate any Reverse Vending Machines within school grounds – due mainly to the many logistical and safety challenges in doing that. But we are actively involved with an organisation called Eco Educate in educating school children about the critical importance of using the world’s resources in more efficient ways, and the importance of reducing, reusing and recycling not just drink containers, but all containers and packaging. 

We’ve also just appointed our first two TOMRA EcoPreneurs - a program that recognises inspiring young people who are helping others and helping the environment by collecting containers, recycling them and donating the funds they raise to help others in their community. Like 10c Tom on the Gold Coast where TOMRA has provided him with additional 10c Tom branded Wheelie Bins and given him a part-time job at our TOMRA Recycling Centre at Varsity Lakes.


What can we expect from TOMRA in 2021?

We’ve recently introduced six new indoor air-conditioned Return and Earn reverse vending centres in Western Sydney and we plan to roll out more of those in 2021 as they’re proving to be a big hit with NSW recyclers.

We’ve also just launched a new behind the scenes video, The Journey of a Bottle presented by Tim Silverwood that shows people exactly what happens to their empty bottle when they return it to one of our Reverse Vending Machines – and how it becomes a new bottle again.


It must feel good working for a brand that’s doing good… what Corporate Social Responsibility campaign has had the greatest success? And why do you think that was?

Definitely our Bottles for the Bush Charity Appeal in 2019-2020, where we raised over $500,000 for Rural Aid, to help Aussies devastated by drought and bushfires. That’s the equivalent of roughly 100,000 people giving up their 10c refund and donating over five million empty cans and bottles to help farmers and rural communities over the summer period. In so doing we increased the existing charity donation rate by over 500%. 

The reason I think it was so successful, was a combination of timing, and the fact that Aussies have a strong connection with the land and with our rural and regional communities, even if they now live in the city. The bushfire and the drought were brought into our lounge rooms every night by the media and people’s hearts went out to those affected.


What has been your proudest moment during your time at TOMRA?

My proudest Marketing moment was definitely the Bottles for the Bush Charity Appeal campaign where we raised more than $500,000 for Rural Aid. 

Seeing the campaign really take off and seeing the charity donation rate through our machines skyrocket and then to see it just keep on going so well, week after week. Our original target was $250,000 and we smashed that after just six weeks I think – so we doubled it to $500,00 and even beat that. I then had the privilege of going out with one of the Rural Aid water trucks to a property out near Forbes who were desperate for water in their tanks to feed their dehydrated sheep – and it was very moving to see the direct impact that all of those container donations were making to people’s lives.

But my proudest business moment was probably simultaneously launching the 10 x new large-format depots – called TOMRA Recycling Centres in QLD when their Container Deposit scheme launched in November 2018. They were the first of their kind for TOMRA in the world on a scale we hadn’t attempted before, and we only had a few weeks to build them and fit them out. So it was a mammoth team effort and they launched to great success from day one. Currently, around 20% of all QLD containers are returned through those 10 sites.


You’ve had an impressive career working both client-side and agency roles across a range of top Australian brands and industries. What are your top 2 career tips for young marketers just starting out?

1. Always embrace creativity and innovation, wherever it comes from – even if it’s not from you. Remember that “a good idea doesn’t care who has it!”.

2. In a world of data and metrics – trust your gut. Connect with your consumer’s needs and desires. And remember that ALL buying decisions are emotional.

For more information on the Return and Earn scheme visit www.ReturnandEarn.org.au 

To find out about the other ways TOMRA help to reduce and reuse waste, head to mytomra.com.au and follow TOMRA oFacebook for regular updates.

You can download the free myTOMRA app to find your closest Reverse Vending Machine and to receive your recycling funds digitally via PayPal, E-voucher or directly into your bank account (New South Wales only).

Find out more about their current campaign Royal Flying Doctor Service Appeal through donations for bottles and cans at any TOMRA Reverse Vending Machine across NSW (Return and Earn), QLD (Containers For Change), and WA (Containers For Change).

Martin's interview is part of our new 'Spotlight on...' series where we'll be sitting down with clients and candidates who are some of Sydney's best marketing talent to find out what exciting projects they're working on, career advice they'd like to share, what it's like to work at their business or agency, and much more!


We'd love your feedback, if you have any comments, suggestions, or questions you'd like answered, reach out to Brooke - brooke@iknowho.com.au

By Brianna P June 24, 2026
As EOFY approaches and budgets come under the microscope, the conversation in Australian agencies and marketing boardrooms are changing. For many, the challenge is no longer simply digital transformation or AI adoption. The focus has shifted to building marketing teams that can drive commercial growth in a more complex and increasingly AI-enabled market. At iknowho , our conversations with senior marketing talent, CMOs, and business leaders across Australia point to a clear shift in both employer expectations and candidate priorities. The marketers in demand in today’s market are commercially fluent, strategically agile, and able to apply technology in ways that genuinely impact business performance. As specialist recruiters with deep marketing industry experience, we are seeing the organisations attracting the strongest talent take a far more strategic approach to workforce planning heading into FY27. The following data aims to provide a snapshot of the conversations we are having with top talent and hiring managers, highlighting the notable trends we are seeing impacting the marketing recruitment industry. In this article we cover the most in demand roles of 2026, the most successful hybrid working strategy (according to the data), how AI literacy is being benchmarked and measured, what a holistic benefits package should compromise of, and finally the marketing and digital skills we see emerging as must haves. Let’s dive in! The Shift from AI Adoption to Commercial Application The AI conversation has matured quickly. In 2024, businesses were focused on experimentation and adoption. In 2026, the focus is far more practical: how AI provides measurable outcomes in efficiency, decision making, customer engagement, and commercial success. Recent Gartner research found CMOs are now allocating an average of 15.3% of marketing budgets toward AI initiatives, yet only 30% believe their organisations are truly ready to scale those capabilities effectively. Gartner 2026 CMO Spend Survey The gap between investment and operational readiness is becoming one of the defining workforce challenges facing marketing leaders heading into FY27. Increasingly, businesses are looking for marketers who can operate confidently across both digital, brand and commercial conversations. What Top Talent Is Looking for in A Job Offer Salary remains important, however it is no longer the sole differentiator for senior candidates. The strongest talent is increasingly assessing organisations holistically, evaluating leadership quality, flexibility, culture, development opportunities, and long-term business direction. Key themes emerging across the market include: Equity & Long-Term Incentives Given the demand for growth marketing specialists, equity participation continues to play a significant role in attracting senior talent. Wellbeing & Sustainable Performance Mental wellbeing support is increasingly viewed as part of core workplace infrastructure rather than an employee perk. Candidates are paying close attention to leadership style, workload sustainability, and psychologically safe environments. Purpose & ESG Alignment There is also growing interest in organisations where ESG commitments are reflected operationally rather than positioned purely as brand messaging. The businesses attracting the strongest candidates are typically those with clear leadership, strong internal culture, and a compelling long-term growth narrative. The Era of “Purposeful Presence” The hybrid debate has largely settled. The focus has now shifted to how organisations create flexibility while maintaining culture, collaboration, and accountability. Across marketing, communications, and technology functions, hybrid work remains the dominant preference, with most professionals favouring some variation of a flexible working model. The “3/2” structure continues to be one of the most preferred formats. Recent Australian workforce research continues to show that approximately 70–80% of professionals favour hybrid working arrangements, while businesses embracing structured hybrid models are reporting stronger engagement and reduced burnout. At the same time, many organisations are moving away from rigid office mandates and toward more intentional workplace structures including collaboration-focused office days, team planning sessions, and greater autonomy around how work is delivered. At iknowho, we describe this shift as Purposeful Presence: creating environments where teams come together with clear intent, rather than attendance for attendance’s sake. Importantly, candidates are increasingly evaluating not just flexibility itself, but the quality of leadership and communication surrounding it. Businesses that approach hybrid strategy reactively are finding it increasingly difficult to retain high-performing talent. Retention Through Learning & Development Retention is becoming more closely tied to development opportunities, particularly as AI and automation continue reshaping the industry. Marketing professionals are actively looking for employers investing in practical capability building across areas such as: AI and marketing automation CRM and lifecycle strategy Data analytics and storytelling Commercial and financial capability Customer growth and retention Short-form learning and practical micro-credentials are becoming increasingly common as businesses look to upskill teams quickly and effectively. The organisations retaining top performers are typically those treating capability development as a long-term business investment rather than a short-term training initiative. The Roles Seeing the Strongest Demand Hiring demand remains strongest for positions operating across marketing, product, customer experience, and automation. The most active areas include: Product Marketing Manager Marketing Automation Manager CRM & Loyalty Specialist Marketing Analyst These roles reflect the broader shift toward measurable performance, retention, and commercially accountable marketing functions. We are also seeing increasing demand for marketers who can operate cross-functionally and influence beyond traditional marketing silos. The Skills Defining the Next Generation of Marketers While technical capability remains important, the market is increasingly rewarding marketers who combine commercial understanding with strategic thinking and human insight. Importantly, the current challenge for many organisations is no longer AI adoption itself, but the internal capability required to operationalise it effectively. Gartner’s latest CMO Spend Survey found that while becoming an AI leader remains a priority for most marketing leaders, only 30% report mature AI readiness capabilities within their organisations. Gartner 2026 CMO Spend Survey The strongest candidates are demonstrating capability across: AI strategy and implementation Data interpretation and decision making Commercial and financial literacy Customer growth and retention strategy Cross-functional communication and influence Increasingly, the marketers creating the greatest impact are those able to combine technology with commercial thinking, leadership capability, and customer understanding. Marketing Leadership Is Also Shifting Movement across senior marketing leadership roles has remained active throughout 2025 and into 2026, particularly across consumer, retail, financial services, and telecommunications sectors. According to Gartner 2026 CMO Spend Survey Marketing budgets remain effectively flat, rising only slightly to 7.8% of company revenue in 2026 from 7.7% in 2025. As businesses operate under increased budget scrutiny, the remit of the modern CMO continues to expand well beyond traditional brand leadership into customer experience, growth strategy, digital transformation, data, and AI integration. As a result, businesses are increasingly seeking marketing leaders who combine commercial capability with cross-functional influence, operational agility, and strategic leadership. In our experience, the organisations securing the strongest leadership talent are those able to articulate not only role scope, but also business vision, growth trajectory, leadership alignment, and cultural maturity. Conclusion EOFY 2026 presents an opportunity for organisations to reassess not only budgets, but capability, culture, leadership, and long-term workforce strategy. The businesses best positioned for FY27 growth are likely to be those investing in:  Commercial marketing capability Strategic AI integration Leadership and retention Flexible, high-performance cultures Ongoing learning and development At iknowho , we work closely with Australia’s leading marketing professionals and employers to understand the workforce trends shaping the next phase of growth. As specialist recruiters with lived marketing industry experience, we believe the role of recruitment has evolved beyond talent acquisition alone. Increasingly, businesses are seeking industry partners who can provide market insight, workforce strategy, leadership advisory, and access to high-performing talent before it reaches the broader market. The organisations that attract and retain the strongest marketing talent over the next 12 months will not simply be hiring faster they will be planning smarter.
By Brianna P June 24, 2026
If you're hiring marketing talent right now or considering your next career move the market can feel contradictory. On one hand, there are fewer marketing roles being advertised than there were during the hiring frenzy of 2022. On the other, employers continue to tell us they're struggling to find the right people. So, what's really happening? Looking at the latest SEEK and LinkedIn data, alongside what we're seeing every day across Australia's marketing, digital and communications landscape, the answer is surprisingly positive: the market isn't contracting, it's recalibrating. We've moved well beyond the hiring peak of May 2022, when marketing job volumes surged by 28.6%. Compared to those unprecedented levels, today's market can feel quieter. However, the reality is that marketing hiring has settled into a more sustainable and deliberate rhythm. SEEK's latest data shows marketing job advertisements softened by 1.7% month-on-month. While any decline can sound concerning in isolation, context matters. Compared to sectors experiencing much steeper contractions, marketing continues to demonstrate resilience and remains one of the more stable professional hiring markets. Why Hiring Still Feels Hard Perhaps the most interesting insight is that while job volumes have moderated, hiring hasn't necessarily become easier. According to LinkedIn's latest research, 66% of recruitment and talent professionals say it has become harder to secure high-quality talent over the past 12 months. Because organisations are no longer hiring for narrow specialisations. They're looking for marketers who can blend creativity with commercial acumen, understand customer behaviour, leverage data effectively and demonstrate measurable business impact. "The brief has become broader, and the expectations higher" At the same time, the candidate experience has changed. With AI-powered tools helping professionals optimise resumes and applications, many candidates appear increasingly similar on paper. The challenge for hiring managers isn't attracting applications it's identifying the people behind them. AI Is Raising The Bar It's impossible to discuss the future of marketing talent without discussing AI. Recent research from Anthropic found that Market Research Analysts and Marketing Specialists rank among the occupations most exposed to AI, with approximately 64% of tasks showing potential for AI augmentation. Activities such as preparing reports, visualising data and translating findings into written summaries are increasingly being supported by AI tools. "Exposure doesn't equal replacement" What we're seeing is AI automating tasks rather than eliminating roles. The technology is helping marketers work faster and more efficiently, while increasing the value of skills that remain uniquely human—strategic thinking, creativity, stakeholder management and commercial judgement. The marketers who will thrive won't be those competing with AI, but those who know how to use it effectively. The best marketers will use AI as a tool, not a crutch. Where We Continue to See Investment Despite economic pressures, several areas of marketing continue to attract significant investment. Growth Marketing The focus has moved beyond channel execution. Businesses are investing in marketers who can connect acquisition, retention and revenue growth, taking a full-funnel view of customer engagement and business performance. Social Media, Content and Creator Partnerships As audiences increasingly value authenticity and connection, brands are continuing to invest in specialists who understand community building, creator ecosystems and platform-first storytelling. While AI can generate content at scale, businesses are increasingly recognising that genuine audience engagement still requires a human touch. As a result, we continue to see strong demand for marketers who can build communities, shape brand narratives and create content that resonates. CRM and Customer Lifecycle Marketing As privacy regulations evolve and third-party data becomes less reliable, first-party customer relationships have become increasingly valuable. CRM specialists remain among the most sought-after marketers, helping businesses drive retention, loyalty and customer lifetime value. Skills Are Becoming More Important Than Titles One of the strongest themes emerging from LinkedIn's 2026 workforce research is the shift towards skills-first hiring. As AI reshapes tasks across many professions, organisations are placing less emphasis on rigid career pathways and traditional job titles, and greater value on adaptability, learning agility and transferable capability. For marketers, this presents a significant opportunity. The professionals standing out in today's market aren't necessarily those with the most linear careers. They're the ones who can demonstrate impact, commercial thinking and the ability to evolve alongside changing customer expectations and emerging technologies. Looking Ahead  The marketing talent market isn't experiencing a downturn as much as a reset. Hiring is more deliberate. Expectations are higher. The skills that organisations value are evolving. But the fundamentals remain strong. For employers, success will come from looking beyond keywords and resumes to identify the capabilities and behaviours that drive performance. For candidates, it's about clearly articulating outcomes, impact and the unique value they bring. Because while technology continues to change how we hire, great careers and great teams are still built by people. Perhaps that's why the most successful hiring decisions still come down to people. In a market increasingly shaped by technology, understanding the person behind the resume may be more important than ever.
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