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Social Media Community Manager | Creative Communications Agency

Job Title: Social Media Community Manager | Creative Communications Agency
Contract Type: Permanent
Location: Sydney East
Salary: $70,000
Start Date: Immediate
Reference: 2892504
Contact Name: Brianna Paton
Contact Email:
Job Published: March 08, 2019 14:01

Job Description

  • Proven experience as a Social Media Community Manager with an agency background (1-2 years experience required).
  • Reports to Social Media Specialist, and working cross-functionally with internal teams, as well as partner agencies and external clients to deliver social media campaigns integrated with PR and other business units.
  • Have an in-depth understanding of the current social media landscape, while keeping a pulse on the constantly evolving trends.
  • Supports in managing day-to-day community and content management and client relations from time to time, depending on project scope.
  • Daily check-ins on community management and post-performance.
  • Initiates, tracks and manages the implementation of social media campaigns.
  • Works in conjunction with client service/PR account managers to ensure all communication and copywriting on behalf of a client adheres to the relevant guidelines and reflects the brand tone of voice.
  • Identifies and communicates in a timely manner any risk management issues.
  • Supports in research, trends analysis of broader digital environment, and assessment of social media campaigns and competitor activity develop case studies and shares learnings with wider team.
  • Understands the client’s social media needs inside and out, can answer questions (or find out answers), gathers data and offer insights into consumers.
  • Proficient in, or willing to upskill quickly in social listening/audience insight tools (Social Studio and WARC).
  • Follows agency processes and proactively suggests opportunities to improve processes when required.
  • Proficient in English, both verbal and written communication with high attention to detail.
  • Skills in working with WeChat and Weibo would be an added advantage
  • Manages a number of responsibilities in the face of competing priorities.
  • Able to prioritise tasks based on relative importance and urgency.
  • Understanding of basic online development process and information architecture - sitemaps, wireframes, user flows and functional specifications.
  • Ability to learn new technologies and marketing concepts quickly.
  • Ability to have two reports - Social Media Specialist currently offsite and Director, onsite
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