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Senior Account Manager | CX Digital Agency

Job Title: Senior Account Manager | CX Digital Agency
Contract Type: Permanent
Location: Sydney CBD
Salary: $90,000
Start Date: ASAP
Reference: 2878706b
Contact Name: Brianna Paton
Contact Email:
Job Published: February 20, 2019 11:30

Job Description

Expectations of the role: 
  • Know the status of all your jobs in the agency, and be familiar with jobs the Business Executive and Business Manager are working on.
  • Act as a key liaison point for the client, working with them to analyse campaign metrics and reporting.
  • Become an expert on the client’s market, and align customer journeys to their business goals.
  • Manage expectations of internal and external stakeholders, knowing when to escalate issues.
  • Challenge clients when relevant, offering constructive and thoughtful ideas. Become a trusted source of advice.
  • Ensure all briefs and propositions are customers grounded.
  • Write insightful briefs and clear, considered debriefs, making it easy for us to get work right the first time.
  • Ensure timings are always being kept up to date and manage scope changes effectively.
  • Manage the end to end the creative process with the support of the Business Director.
  • Confidently deliver presentations to clients and internal stakeholders, focusing on CX principles.
  • Nurture and support the Business Manager so they can progress.
  • Manage multiple projects and prioritise workload.
  • Manage time and budgets in Workbook, and understand basic project financials.
  • Lead by example, demonstrating quality service and thinking.
  • Complete daily timesheets in Workbook 
If you are an experienced Senior Account Manager with a solid understanding of the digital space and integrated creative agency experience, this could be the next opportunity your looking for!

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