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Project Manager - Customer Communications

Job Title: Project Manager - Customer Communications
Contract Type: Permanent
Location: Sydney CBD
Salary: circa 120k
Start Date: immediate
Reference: 2899414
Contact Name: Sheryn Small
Contact Email:
Job Published: March 08, 2019 15:02

Job Description

CBD | Permanent | 100- 120k inc | Job Ref: 2899414

This global insurance brand, based in the CBD is looking for a strong project manager to manage the creation and delivery of system generated customer communications across various touch points in the customer lifecycle. With a team of two to support, you’ll be responsible for ensuring communications are cost effective, compliant, carry consistent brand messaging and are delivered within the required timeframe.

About the role:
  • Produce high-quality compliant customer communications within the required deadline
  • Monitor and manage Customer Correspondence budget
  • Deliver customer correspondence documents through the ‘Thunderhead’ platform
  • Own and maintain system generated customer communications in conjunction with business stakeholders
  • Act as a brand custodian ensuring alignment and consistency of brand messaging
  • Assist in the development of the customer communication journey across system generated and marketing lead comms
  • Work collaboratively with other teams and business stakeholders to understand their business challenges and support in the best way possible
  • Manage two Customer Comms Specialists ensuring they are exposed to best practice and that high standards are maintained

About you:

  • Highly established project management skills
  • A thorough, planned and systematic approach
  • The ability to work to tight timeframes and with multiple stakeholders
  • Experience working IT business units/ Tech teams
  • Strong communication, influencing and stakeholder management skills
  • Team management experience
  • Experience with Thunderhead is preferred but not mandatory
  • Experience in the insurance or financial services industry desirable
  • Highly organised with keen attention
About the company:
The company is a large global insurance brand based in the CBD, that values diverse thinking and an innovative mindset. They care about their culture and their people and are working on some major transformation projects to improve their business even more. They offer a great work-life balance and have a friendly and collaborative marketing team.
Click on the link below to apply or visit for other opportunities | Sheryn Small | Lead Consultant

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