About the role:
Reporting to the Chief Commercial Officer you will be responsible for mapping out customer journey through products and what needs to be implemented to ensure the best ROI;
This is a newly created role.
- You will become a product and market expert, fully understanding the business and its intricacies.
- Key project is the digital transformation from offline telesales to online digital sales process.
- Working with the marketing and telesales teams to understand UX and sales process, champion and implement new digital products to make these more efficient and gain more successful leads for the business.
- Work across new product verticals, the company currently has 2 key services (one newly launched) currently.
- Support the development of the lean-agile working methodologies alongside the CCO
- Working closely with the CCO to build successful relationships with product partners
- Previous experience with digital transformation projects, customer journey optimisation and development of new products.
- Min 4 years experience working in product manager capacity.
- Experience in a fast paced B2C company, leading and supporting sales, marketing and IT teams.
- Fantastic communication skills and collaborating with teams and different stakeholders.
- Entreprenurial spirit, commercially savvy with a passion for making a difference to the business.
- Must have full working rights in Australia, no sponsorship can be offered
This company is an online brand that have a head office in the UK, they have seen year on year growth, it is an exciting time in the company with more growth to be expected this year. This is a newly created role to support the CCO who is looking at improving profitability and efficiency across the business so they can keep their exceptional growth going. Their focus is now on improving and automating their customer experience and moving this over to digital, they are an ROI focussed business and always looking to improve and try new things.
The culture is positive, fun, vibrant and suits someone that is the same.
Apply now so we can discuss the role in more detail
Beth Price | Talent Consultant
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