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Freelance Senior Account Manager | CRM, Direct, Loyalty Agency

Job Title: Freelance Senior Account Manager | CRM, Direct, Loyalty Agency
Contract Type: Contract
Location: Sydney CBD
Salary: $350/day
Reference: 2596312
Contact Name: Brianna Paton
Job Published: September 27, 2017 16:00

Job Description

Sydney CBD | $350 | Freelance/contract - with opportunity to extend

About the role

This customer experience agency are looking for a great Freelance Senior Account Manager or a gun Account Manager who has previous experience working on CRM, Digital and DM campaigns to drive the loyalty program and onboarding communications for a global automotive brand. This role is 3 months freelance with the opportunity to extend till December 2017, suitable for working holiday visa's or someone looking for a freelance contract to tie them over. You'll be based in Sydney CBD with great office views!

What You'll Be Doing
  • Identify and analyse current and future market trends to effectively design and execute integrated campaigns to create customer awareness and promote products/services
  • Planning, developing and delivering CRM strategies across the company encouraging customer retention and customer loyalty for a well known automotive brand
  • Create Customer Journey Mapping to analyse various key touch points in the customer lifecycle
  • Using a CRM platform to test, send and analyse all data and maximise customer lifetime value and achieve business goals for the client
  • Creating reports for the client on data analysis, email performance and engagement
  • Taking the briefing from the client to facilitate CRM and Digital campaigns strategies and working with internal teams to execute
  • Test, automation, segmentation of the customer database and analyse customer behaviour and recommend innovative ways to target the customer base

About You
  • Have a passion for CRM and Data
  • Determined, capable and can easily work autonomously 
  • Customer centric and can analyse data to better target consumers
  • Experienced in briefing internal and external agencies
  • You love all things tech, customer behaviour and thrive in a fast pace environment - then I want to hear from you
  • Great attention to detail
  • Previous experience with an automotive brand is highly desirable but not mandatory
  • Understanding of using Marketo and Salesforce will be a big plus!
  • You come from a CRM agency or client side role and looking to work on a global brand to manage their CRM/loyalty plans then this role is for you!
The Agency & Team

This agency offer their clients a seamless brand to customer experience, working with well-known brands in the market both global and local. They are customer focused and deliver a high standard of support for their clients across; CRM, Data, Direct Marketing and Customer Experience. If you want to join a brilliant team as an Account Manager and looking to take a step up and work on a great brand to utilise your skills then this agency is for you! This role is an initial 3 months contract/freelance with the opportunity to extend till December 2017 for the right person!

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