The Role

• Requirements gathering, creating briefs and reverse briefs for clients with a focus on digital projects
• Creating clear communication briefs for digital suppliers and design team ensuring that client objectives are met
• Creating estimates and suggesting the best solution based on client budget and requirements
• Create purchase orders and invoices as required for project execution
• Project planning and assigning tasks to in-house team and external suppliers and resources
• Communication of schedules and milestones with the team and our clients through work in progress meetings and documents
• Work to time allocations and restraints
• Manage project issues and assumptions/decisions and escalate where appropriate
• Deliver projects within the agreed time and budget parameters  

Skills and Experience

• A background in digital or mobile and good understanding of the digital space
• Solid experience in managing digital projects within an agency or studio: responsive and eCommerce websites, EDM platforms.
• Able to manage projects and work autonomously
• Good understanding and ability to implement appropriate project processes to manage scope, quality, timing and budget including early detection of variance
• The ability to confidently liaise directly with clients in a professional manner
• Reporting and tracking project performance to ensure efficiency and profitability
• Ongoing client relationship management experience
• Past experience in gathering clients’ requirements and delivering concise specifications
• Strong problem solving skills and initiative for continuous improvement
• Ability to manage multiple priorities and projects
• Strong attention to detail

Required Knowledge

• Strong knowledge of the online space including desktop, tablet, mobile and eCommerce technologies/platforms
• Ability to communicate with developers on functional specifications with a solid understanding
• Cross browser and cross device user testing methodologies
• Website planning from scope to execution
• Hands on skills such as updating website content via CMS; managing hosting; managing integration with social media accounts
• Knowledge of Adobe Creative Suite
• Knowledge of Microsoft Office
• Ability to work in a Mac operational space
• Understanding of the branding development process
• Previous experience with Briefcase project management software would be considered a plus